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Social Media for Businesses

Lindsey Root - Tuesday, January 05, 2010

Social Media is a great way to connect with friends, reconnect with old friends, and network with new friends.  We live in a busy world and there never seems to be enough time to spend with all of the people you care about.  Before social media we struggled mailing letters, emailing, and calling all of our loved ones on a regular basis.  

Now with social networks like facebook, twitter, and LinkedIn, we are able to stay connected with all of those special people on a day-to-day basis.  It’s difficult keeping up a long distance relationship with your friends and family and now social media makes it convenient and easy.  Not only is it a great way to stay connected with your friends and family, it’s also being used successfully for businesses.

Businesses are now able to create a community for clients.  Who wouldn’t want to get the latest info on specials, sales, or news on your favorite store or restaurant?!  Do you have a question, compliment, or complaint that you want to share with your favorite retail store? Now you are able to join that business community and ask any and everything you want,  and actually get a real person to answer it.  

Social media is being used effectively to reach out to clients and give them a more one on one relationship.  Our world is becoming more innovative and technically minded and businesses must move in that direction quick or else they will lose business to their competitor that is using Social Media.

Target's PR Nightmare

Adam Root - Monday, December 21, 2009

Target was founded in Minneapolis, Minnesota in 1902 as the Dayton Dry Goods Company. In 1962, the company opened its first Target store in nearby Roseville. The concept grew and eventually became the largest division of Dayton Hudson, culminating in the company changing its name to Target Corporation in 2000. Target has worked very hard to secure it's validity in the retail space, but their hard work could go away over a plastic hamster.

David Lawrinowicz of Lancaster worked at Target for almost 8 years on the overnight shift. Target fired Lawrinowicz and six of his co-workers last Wednesday — for buying and $8 toy.

According to The Buffalo News Target said the company has certain guidelines in place regarding employees shopping during their shifts.

“These guidelines are in place to provide our guests with the same purchasing opportunities as our team members. We are committed to making the items our guests want as available as possible to ensure a positive guest experience,” said Target representatives in a statement.

Target said the policy is made clear in its employee handbook, and that reminders of it “are often communicated” through postings, newsletters and verbal “huddles.” Policy violations are punishable by action up to and including termination

Since the story first broke it has been mentioned 259 times across social networks, and at the time of this post  the target firing story was mentioned every hour. Including a comment from online user who goes by the alias BobbyCat:

I'm glad that Target has "certain guidleines".
I have guidelines, too, especially when it comes to mistreatment of employees. I had planned to stop at Target this afternoon but after reading this story, I'll go elsewhere - to another store that doesn't mistreat its employees. Firing a long-time employee at Christmas for some chickensh*t violation is inexcusable. I'll take my business elsewhere.

Has your perception of Target changed after reading this story? Will you be purchasing your holiday gifts at Target after reading this story?

Top 4 Ways to Grow Your Business with Social Media

Lindsey Root - Wednesday, December 16, 2009

1. From “Trying to Sell” to “Making Connections”
In order for businesses to succeed, they need to change their current business model from “selling” to “engaging” the consumer.  The most successful businesses are captivating customers through social networks like Facebook and Twitter to “post less about their products and services and more about things that help their customers get to know the people and personality of a company.”

2. From “Large Campaigns” to “Small Acts”
In the past if a customer had a bad experience with a company it could take days or even weeks to spread the bad feedback to their friends and family.  Now with networks like Facebook and Twitter, feedback can be viral in a matter of seconds.  Smart businesses will reach out to their customers on social networks to fix a bad experience by addressing customer concerns and realize “it pays for companies to pay attention to the one-on-one customer relationships forged via social media.

3. From “Controlling Our Image” to “Being Ourselves”
Businesses need to learn to let their staff be human.  Customers don’t want to connect with a company representative; they want to connect with a real person.  Of course businesses need to be professional and polite, but people still need to be unique individuals who can build relationships that will benefit the company, not robots with no personality.
 
4. From “Hard to Reach” to “Available Everywhere”
Before companies used to only be able to engage with customers through email blasts and customer service numbers, but now customers are able to directly interact with you everywhere through different network channels like Twitter, Facebook, YouTube, discussion forums, and blogs.  Customers now feel more comfortable buying specific online-marketed brands because they have a direct one-on-one relationship with the company.

“Of course, traditional advertising and press releases will still have their place, but social sites such as Twitter and Facebook allow a whole new type of communication to take place that has previously been unknown to most businesses.  The businesses that choose to only stick with traditional forms of marketing will lose business from competitors who are engaging their customers through social media.
 
“We are now in the age of open communication, engaged dialogue, and transparency, and business success may now have less to do with the size of ad budgets, but more to do with the quality of interactions with customers.”

Social Media Management Service

Adam Root - Thursday, December 10, 2009

RM will be launching a new social media management service first quarter next year. Subscribe to our blog to be the first know when we launch.

Manage Successful Social Media Promotions For Your Business

Lindsey Root - Thursday, December 10, 2009

Happy Holidays!!!  As you know it’s the holiday season and everyone is pinching for pennies to find the best deals.  Shoppers have found a new hot trend of social shopping.  Social shopping is when people turn to social networks to get the latest discounts and deals on products and services.  Razorfish found that the primary drivers of “friending” or “following” a brand were promotions and discounts.  Over one-third of social network users and 44 percent of Twitter users engaged with a brand through discount promotions.  Marketers are ecstatic about this new, innovative approach of incorporating social networks in their marketing strategy to increase sales, but this new stream of marketing creates challenges to the way marketing programs and advertising budgets will be organized and controlled in the years to come.

 

In the past, brands have spent large amounts of money on commercials, media placements, direct mail, and more.  It is hard to measure these methods of marketing.  These means can only be measured by the results of a campaign.  The campaigns either bring a rise in sales or not.  It is too difficult to measure success or failure.

 

The exciting fact about social media is when it is done correctly it is a very effective way to get the best of both worlds from a campaign.  No one likes the pushy car salesman, so you need to be very careful at your marketing approach.  Don’t push too many promotions or your consumers will feel spammed.  You need to be a great resource to them and provide exclusive deals or else they will lose interest and stop following you.  Here are 3 easy steps on how to use social media promotions correctly.

 

1. What Are People Saying About Your Brand?

This is a very important question to ask yourself when you are trying to come up with an effective marketing campaign.  If you know what people are saying about your brand, why they are saying it, and who they are saying it to than you will know what content is driving the most share on which sites.  You can also use social media tracking software to measure what people are saying about your services and products. 

 

Having the capability to track word of mouth buzz is so important when you are trying the find the right marketing messages and promotions.  You have to deliver relevant social deals that resonate with people’s interests.

 

2. Create a Social Promotion.

After you use the social media tracking software to find out what people are saying about your services and products, than go out and give it to them.  If the hot topic product you sell is boots than give a 20% discount on boots.  You will also see what consumers are complaining about your product.  Maybe they think the shipping is too expensive, than on the next campaign offer free shipping.  It’s such an incredible way to market!  Now you are able to give the consumers exactly what they want which will increase share and profitability. 

 

3. Did It Work?

Based on the social tracking software, you will be able to see if the campaign worked or not.  It’s that simple.  With this new technology you are able to reach your targeted audience immediately and have the best results you can imagine.

What social media tools do you use to increase sales and measure your brand’s reach?  Please share them in the comments below. If you want to find out more about using social tracking software for your business than we can help.  Root & Madison will help you find your target audience and write effective campaigns to drive traffic to your site.  Contact us now and we can start driving traffic to you site today.

 

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